Frequently Asked Questions (FAQ)

1. What types of hair care products do you offer?

We offer a wide range of hair care products including shampoos, conditioners, hair masks, hair oils, hair sprays, dry shampoos, and styling mousses—all formulated to suit different hair types and needs.

2. Are your products safe for color-treated hair?

Yes! Our formulas are color-safe and free from harsh sulfates and parabens to help preserve your hair color and keep it vibrant longer.

3. Do you test your products on animals?

Absolutely not. ProseUS is proud to be a cruelty-free brand. We never test our products on animals.

4. Are your products vegan?

Yes, all our products are vegan-friendly, made without any animal-derived ingredients.

5. Can I use your products if I have sensitive scalp?

Many of our products are formulated with gentle ingredients suitable for sensitive scalps. We recommend checking individual product descriptions and ingredient lists. If you have specific concerns, feel free to contact our support team.

6. How do I place an order?

You can place your order easily through our website at proseus.store. Simply add your desired products to the cart and follow the checkout process.

7. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal for secure and convenient checkout.

8. Do you ship internationally?

Currently, we ship within the United States only. We hope to expand our shipping options soon!

9. How long does shipping take?

Standard shipping typically takes 3-7 business days. Expedited shipping options may be available at checkout.

10. What is your return policy?

We accept returns within 30 days of purchase for unopened products. If you have any issues with your order, please contact us at [email protected] for assistance.