Return Policy

At ProseUS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns Eligibility

• Returns are accepted within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging to qualify for a refund or exchange.
• We do not accept returns on opened or used products for hygiene and safety reasons.

2. How to Initiate a Return

To start a return, please contact our customer support team at:
📧 [email protected]
Include your order number, the product(s) you wish to return, and the reason for the return.

Our team will provide you with a Return Merchandise Authorization (RMA) and detailed instructions.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping fees are non-refundable.

5. Exchanges

If you would like to exchange a product, please follow the return process above and place a new order for the desired item.

6. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at [email protected] with photos and order details. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

For any questions about returns or refunds, please reach out to:
📞 +1 (920) 431-9500
📧 [email protected]